Place Survey

2010:-

Grant Shapps MP, Minister for Housing and Local Government announced that the Place Survey, due to be carried out in the Autumn was to be scrapped, this follows the announcement on 21 July 2010 which formally postponed the survey.

Following the initial Place Survey, all Worcestershire District Councils in partnership with Worcestershire County Council, NHS Worcestershire and Herefeord & Worcester Fire and Rescue Service formed the Worcestershire Viewpoint, a citizens panel to obtain resident's views and opinions to help to improve and develop all our services.

2008:-

Our first Place Survey was conducted by Ipsos MORI in the Autumn of 2008. The Place Survey is a new statutory survey, which all English local authorities are required to carry out every two years. It asks residents about perceptions of their local area and views about local public services. It replaces the Best Value User Satisfaction Survey, which was last carried out in 2006.

The survey of 3,000 residents, conducted via a postal self-completion questionnaire, achieved a 49% response rates. The results (2.87 MB) show that Wychavon residents are happy with where they live, feel safe and think the local area is a place where people from different backgrounds get on well together. Three quarters feel healthy, nearly a third volunteer regularly and most want to be more involved in local decision-making.

Wychavon has come out well nationally and locally on satisfaction with the local area and council services. Here are some of the headline results:

89% of residents are happy with Wychavon as a place to live – up 12 percentage points since 2006/07
94% of residents feel safe in their local area during the day and two thirds say they feel safe at night
79% of people agree their local area is a place where people from different backgrounds get on well together
The proportion of residents who feel informed about how their council tax is spent has increased from 64% to 73%, and over four in ten agree we offer value for money
Satisfaction with the council has dropped to 58%, reflecting national trends. But our score is still significantly above the national average of 45% and we’re fourth out of all district councils and eleventh out of all councils.
There has been a fall in satisfaction with services, again this is consistent with the national picture and our ratings compare favourably with other Worcestershire councils
83% of residents are satisfied with refuse collection and 76% with parks and open spaces
Satisfaction levels with doorstep recycling and sports/leisure facilities in Wychavon are the highest in Worcestershire.

The full findings, based on provisional data provided by the Audit Commission in 2009, are contained in a detailed report (2.87 MB) compiled by Ipsos MORI. The final data published by the Department for Communities and Local Government in June 2009 are based on a revised weighting scheme. This has only had a minor effect on some of our results.

Best Value User Satisfaction Survey

2006/2007

Every 3 years we carried out extensive research to ask residents what they think about the services we provide and how satisfied they are with them. The research was carried out by Ipsos MORI

The latest BVPI information about how satisfied residents are with our services is avaiable in the 2006/7 user survey report. (3.06 MB)