Grant Shapps MP, Minister for Housing and Local
Government announced that the Place Survey, due to be
carried out in the Autumn was to be scrapped, this
follows the announcement on 21 July 2010
which formally postponed the survey.
Following the initial Place Survey, all Worcestershire District
Councils in partnership with Worcestershire County
Council, NHS Worcestershire and Herefeord & Worcester
Fire and Rescue Service formed the Worcestershire Viewpoint, a citizens panel
to obtain resident's views and opinions to help to
improve and develop all our services.
Our first Place Survey was conducted by Ipsos MORI in the Autumn of 2008.
The Place Survey is a new statutory survey, which all English local
authorities are required to carry out every two years. It asks
residents about perceptions of their local area and views about
local public services. It replaces the Best Value User Satisfaction
Survey, which was last carried out in 2006.
The survey of 3,000 residents, conducted via a postal
self-completion questionnaire, achieved a 49% response rates.
The results (2.87 MB) show that Wychavon residents are
happy with where they live, feel safe and think the local area is a
place where people from different backgrounds get on well together.
Three quarters feel healthy, nearly a third volunteer regularly and
most want to be more involved in local decision-making.
Wychavon has come out well nationally and locally on satisfaction
with the local area and council services. Here are some of the
- 89% of residents are happy with Wychavon as a place to live –
up 12 percentage points since 2006/07
- 94% of residents feel safe in their local area during the day
and two thirds say they feel safe at night
- 79% of people agree their local area is a place where people
from different backgrounds get on well together
- The proportion of residents who feel informed about how their
council tax is spent has increased from 64% to 73%, and over four
in ten agree we offer value for money
- Satisfaction with the council has dropped to 58%, reflecting
national trends. But our score is still significantly above the
national average of 45% and we’re fourth out of all district
councils and eleventh out of all councils.
- There has been a fall in satisfaction with services, again this
is consistent with the national picture and our ratings compare
favourably with other Worcestershire councils
- 83% of residents are satisfied with refuse collection and 76%
with parks and open spaces
- Satisfaction levels with doorstep recycling and sports/leisure
facilities in Wychavon are the highest in Worcestershire.
The full findings, based on provisional data provided by the
Audit Commission in 2009, are contained in a
detailed report (2.87 MB) compiled by Ipsos MORI. The
final data published by the Department for Communities and Local
Government in June 2009 are based on a revised weighting scheme.
This has only had a minor effect on some of our results.
Best Value User Satisfaction Survey
Every 3 years we carried out extensive research to ask
residents what they think about the services we provide and how
satisfied they are with them. The research was carried out by
The latest BVPI information about how satisfied residents are with
our services is avaiable in the 2006/7 user survey
report. (3.06 MB)
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