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Customer Feedback

Listening to your feedback

We want your views on how well we’re providing our services. Listening to our residents is essential as we work to:   

  • Do more with less
  • Create a positive customer experience
  • Streamline our processes and get it right first time

We want to get as much of your feedback as possible and use it to drive improvement to the services we provide to you.

We use the our in-house customer feedback app to find out how we’re meeting these challenges. Every time you contact us – by email, by telephone or in person – you’ll be asked to give feedback. We’ll use the information you give us to make sure that you, our residents, get the best services from us.

Channel Summary

1 April 2013 - 30 June 2013

Web Positive Neutral Thumb Negative-Thumb Overall Rating
Number of respondents 64 14 21 Positive
Percentage of respondents 65% 14% 21%
Email Positive Neutral Thumb Negative-Thumb Overall Rating
Number of respondents 46 3 16 Positive
Percentage of respondents 71% 5% 25%


What you said, and what we did


You said you wanted maps to help find our parks...

Positive We added Google map links to
Negative-Thumb You told us you wanted to leave more detailed comments on
Positive We have updated our website so you can now be as detailed as you want
Positive "It was also easy to find. Thank you and Happy New Year"
"Thank you. Well done."
"Excellent up to date information as always"

You guys are brilliant - I've never known such responsive customer service!


What you said

Customers confused by entering two separate references for paying a parking penalty.


What we did

We will be implementing a new payment server on 30th September which will only require a single reference number for parking penalty payments.


What you said

"The Garden waste calendar shows clearly which week the collections take place - but I need to know also which day the collection happens. I have recently moved in and need to know!"


What we did

We have now implemented a simple calendar search which is accessible from the home page which provides collection day information for your refuse, recycling and garden waste collections.

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This page was last reviewed 17 April 2014 at 14:53 by Wychavon Admin.
The page is next due for review 14 October 2014.