We want your views on how well we’re providing our services.
Listening to our residents is essential as we work to:
We want to get as much of your feedback as possible and use it
to drive improvement to the services we provide to you.
We use the our in-house customer feedback app to find
out how we’re meeting these challenges. Every time you contact us –
by email, by telephone or in person – you’ll be asked to give
feedback. We’ll use the information you give us to make sure that
you, our residents, get the best services from us.
You said you wanted maps to help find our
You guys are brilliant - I've never known such
responsive customer service!
What you said
Customers confused by entering two separate references
for paying a parking penalty.
What we did
We will be implementing a new payment server on 30th September
which will only require a single reference number for parking
"The Garden waste calendar shows clearly which week the
collections take place - but I need to know also which day the
collection happens. I have recently moved in and need to
What we did
We have now implemented a simple calendar search which
is accessible from the home page which provides collection day
information for your refuse, recycling and garden waste
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