With the abolition of the local government
inspection regime, we now have greater freedom to manage our own
We have developed a set of key success measures to help us keep
track of the progress we are making towards achieving the goals in
strategy. We also use service
based measures to help us manage the effectiveness and
efficiency of our services.
We report on our performance four times a year through our Signals of Success reports.
These reports summarise our performance against our annual promises
and key success measures, as well as highlighting other
achievements and challenges.
We produce an annual
report. This highlights our achievements,
the areas where we didn't do so well and what residents think about
our services. It also contains a summary of our accounts and
outlines our future plans.
We are always looking at ways to improve services for residents and
reduce our costs, to help us with this we
sometimes participate in peer reviews. These
focus on either the performance of a service or the
organisation as a whole. In the current financial climate, peer
reviews are a cost effective way for district councils to get an
independent view on how they’re doing and to help one another
Here are some of the peer reviews we've benefited from:
Borough Council 2011
Diversity Peer Challenge
Performance / Improvement Plan
2012 - 2014
For more information on our performance contact:
Strategy and Communications Team
Tel: 01386 565508 between 9am - 5pm, Monday -