Our Performance

With the abolition of the local government inspection regime, we now have greater freedom to manage our own performance.

We have developed a set of key success measures to help us keep track of the progress we are making towards achieving the goals in our corporate strategy.  We also use service based measures to help us manage the effectiveness and efficiency of our services.

We report on our performance four times a year through our Signals of Success reports. These reports summarise our performance against our annual promises and key success measures, as well as highlighting other achievements and challenges.

We produce an annual report. This highlights our achievements, the areas where we didn't do so well and what residents think about our services.  It also contains a summary of our accounts and outlines our future plans.

We are always looking at ways to improve services for residents and reduce our costs, to help us with this we sometimes participate in peer reviews.  These focus on either the performance of a service or the organisation as a whole. In the current financial climate, peer reviews are a cost effective way for district councils to get an independent view on how they’re doing and to help one another improve.

Here are some of the peer reviews we've benefited from:

Elmbridge Borough Council 2011

Diversity Peer Challenge 2010

Further Information

Performance / Improvement Plan 2012 - 2014

Our Values

For more information on our performance contact:

Cherrie Mansfield
Strategy and Communications Team
Tel: 01386 565508 between 9am - 5pm, Monday - Friday
Email: cherrie.mansfield@wychavon.gov.uk