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Emergencies

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The aim of the service is to assist adults and children outside normal office hours who have difficulties which are causing them serious risk or concern that cannot be left until the start of the next working day.

The service is available to anyone who is a resident in Worcestershire or Herefordshire. The team provides these services outside normal office hours and Bank Holidays.

The service is available between:
4.30pm Friday- 9am Monday
5pm-9am Monday-Thursday
All bank holidays
After 00.30 the EDT social workers are contacted by pager, linked to an answer phone.

Telephone: 01905 768020

Normally the involvement of the Emergency Duty Team will continue until the start of the next working day when locality team workers are available. If on-going services, assessment or support are needed, these will be arranged and provided by your local Social Care Services team. However, the Emergency Duty Team will pass all the relevant information to your local team on the next working day so that they can decide if and how they can help you.

All users of the Emergency Duty Team will be provided with a service that is fair and equal regardless of colour, disability, language needs, age, sexual orientation or gender.

What situations are treated as an emergency?

There are a number of situations in which the Emergency Duty Team will become involved to ensure the safety of an individual within the community. Examples of emergency situations are where:

• There are serious Child Protection and Welfare concerns.
• Urgent assistance and advice is required by families/carers.
• Older people are at risk.
• People with Learning or Physical Disabilities need assistance.

When should I call the Emergency Duty Team?

You should call the Emergency Duty Team only if someone’s safety and/or welfare is at serious risk and the situation cannot wait until 9am on the next working day for assistance and/or support.

Are there situations the Emergency Duty Team cannot assist with?

The Emergency Duty Team does not have access to emergency accommodation for adults who claim to be homeless; such cases are referred to Emergency Housing Services Team.

The Emergency Duty Team does not have access to emergency finance; such cases are referred to the Department for Work and Pensions Emergency Service.

The Emergency Duty Team does not provide an emergency service during Social Care Services office hours.

What happens if the Emergency Duty Team cannot provide me with a service?

If the Emergency Duty Team cannot provide a service you will be told why and be given advice about who else may be able to help you.

What if I would like to make a comment, suggestion or a complaint about the service?

If you would like to comment on the service you can:

Write to:  
Worcestershire County Council’s Consumer Relations Officer
County Hall
Spetchley Road
Worcestershire County Council
WR5 2NP

or Telephone:  01905 763763

Leaflet Downloads

• General Information about EDT  (360.19 KB)  
• Information about EDT for agencies and organisations  (383.23 KB)