What you can expect from Environmental Services

How quickly will we respond to your enquiry?

• We will reply to your letters within 7 working days, or tell you if it’s going to take longer.
• If you email us we will respond to your email within 1 working day

How quickly will we respond to your complaint about our service?

• We will acknowledge your complaint within 2 working days
• We will give you a detailed response within 15 working days or tell you if we need longer

In addition we aim to:

• respond to 95% of your requests for service relating to alarms, stray dogs, overflowing sewage, work-related deaths and infectious disease outbreaks within two hours of receipt
• respond to 95% of all other requests for service in 2 working days of receipt
• carry out 95% of visits relating to land drainage issues within 3 days of their target date
• efficiently process all licence, permit and registration applications, within the time limits set by law.

Contact Details

Environmental Services
Wychavon District Council
Civic Centre, Pershore, Worcs. WR10 1PT

Telephone: 01386 565015 - between 9am-5pm, Monday-Friday
Fax: 01386 561826
Email: environmental.health@wychavon.gov.uk