What you can expect from Environmental Services

How quickly will we respond to your enquiry?

View our corporate customer service standards  (50.35 KB)

How quickly will Environmental Services respond to your complaint about our service?

• We will acknowledge your complaint within 2 working days
• We will give you a detailed response within 15 working days or tell you if we need longer

In addition we aim to:

• respond to 95% of your requests for service relating to alarms, stray dogs, overflowing sewage, work-related deaths and infectious disease outbreaks within two hours of receipt
• respond to 95% of all other requests for service in 2 working days of receipt
• carry out 95% of visits relating to land drainage issues within 3 days of their target date
• efficiently process all licence, permit and registration applications, within the time limits set by law.

Contact Details

Environmental Services
Wychavon District Council
Civic Centre, Pershore, Worcs. WR10 1PT

Telephone: 01386 565015 - between 9am-5pm, Monday-Friday
Fax: 01386 561826
Email: environmental.health@wychavon.gov.uk