Worcestershire Telecare

Worcestershire Careline gives you the freedom to live your life safe in the knowledge that you can call for help whenever you need it. They are available for you 24-hours a day,every day of the year.

One of the aids that they can supply is an emergency alarm unit that can be fitted into your home, helping you to lead an independent lifestyle, but without the worry about accidents or the need for help in the home.  You can use the lifeline to call for help whenever you need it, 24 hours a day and every day of the year.

We all need help and assistance sometimes.

That is why Worcestershire TeleCare provides a service designed to give individuals the control and comfort to carry on living an independent life in their own home safe in the knowledge that help is close at hand. The service is available to anyone who is, or feels at risk. This could be due to age, illness, disability, harassment or simply living alone. We also provide a range of services to customer organisations.

What is Telecare?

The word ‘tele’ means at a distance.  Hence telecare is ‘care at a distance’.  Telecare consists of smart sensors placed around the home linked to a telecare alarm unit and monitored 24 hours a day, 365 days a year by a monitoring and response centre enabling swift action to be taken should an incident occur. Technological advancement over recent years has taken telecare into new territory.  Traditional telecare relied heavily on user intervention in a crisis but the new phase of telecare on offer in today’s market is all about passive prevention. This means that meeting the very specific needs of individual clients a very positive experience helping all types of individuals to meet their desire for independent living through monitoring and reassurance rather than crisis management.

What is Worcestershire TeleCare?

Worcestershire Telecare is a UK based organisation run by a consortium of District Councils. Established in 1987 as a joint venture by Worcester City, Malvern Hills and Wychavon District Councils the service is a self-funding not for profit organisation.  Not driven by profit we pride ourselves on being highly customer focussed and a leading service provider in the UK. We offer solutions to all types of organisations and people allowing them, to live and work safely and independently whatever their requirements for support may be.  At our new modern premises in the heart of Worcestershire our team of highly trained, friendly, professional operators are here 24 hours a day 365 days a year.  Using sophisticated, state of the art IT and telephone technology combined with a clear vision for providing excellent customer service we are able to remotely provide individuals and organisations with a range of tailor made solutions.

What products and services does Worcestershire Telecare offer to individual customers?

• Telecare alarm units with radio triggers
• Personal Intruder Detectors
• Smoke Detectors
• Carbon Monoxide Detectors
• Fall Detectors
• Bogus Caller Buttons
• Temperature Extremes Sensors
• Big Button Telephones
• Key safes

What products and services does Worcestershire TeleCare offer to customer organisations?

• Sheltered Housing Monitoring
• Dispersed Alarm Monitoring
• Telecare equipment supply, installation, monitoring and maintenance
• Out of Hours Telephone Answering
• Community Initiatives
• Lone Worker Protection

For further information call:

Worcestershire Careline
Malvern
Telephone 0845 1301469

Visit the Worcestershire Telecare Website or read the Worcestershire Telecare Leaflet  (612.84 KB) for details of other help and support that they offer, or email info@worcestershire.org or write requesting an information pact at P.O. Box 145, Malvern, Worcestershire, WR14 3ZP