Personnel, Payroll and Development Service Charter

Personnel, Payroll and Development

Provide professional and specialist advice across the organisation on all areas of employment legislation, people and salary information.

The Services We Provide:

• We aim to improve employee involvement, encourage open and honest communication and promote empowerment to enhance service delivery
• We aim to provide the right training and development to enable the organisation to successfully deliver it’s priorities and promises
• We aim to develop flexible working practices throughout the organisation
• We aim to utilise the management of performance to support the organisational transition towards the values of “ASPIRE”
• We aim to attract, employ and retain staff who are competent, enthusiastic and share our beliefs
• We aim to provide a comprehensive payroll service to staff and members.

What You Can Expect From Us:

We will: (corporate standards)

• Be friendly, helpful and attentive
• Avoid jargon and explain technical terms
• Treat everybody fairly to the same high standard
• Respond to e-mails within one working days
• Reply to your letters within 7 working days, or tell you if it’s going to take longer.
• Answer telephones within seven rings (Mon-Fri, 9am-5pm) *
• Not make promises we cannot keep

*answerphone line providing out of hours service recruitment

We will: (service specific)

• Update and monitor progress against the Prouder People Action Plan
• Ensure we continue to meet IIP standards
• Provide an organisational corporate training plan, agree and implement training and development events
• Continue to update organisational policies and procedures in line with best practice and changing legislation
• Continue to provide a comprehensive payroll service to staff and members
• Work with line managers to begin to monitor sickness absence much more closely
• Continue to provide professional advice and guidance to SMT, Middle Managers, Members and staff on all personnel, development and payroll related areas and assist where necessary
• Work towards centralising personnel activities, in particular recruitment and selection
• Work with trade unions to encourage a positive employee relations climate.

What We Expect From You:

• We ask that you apply the same standards of behaviour towards the personnel and payroll staff as you expect from us
• We ask for your timely co-operation when responding to requests for information, records, documents, contracts etc
• We ask that you involve us as early as possible in any employment / staffing matters
• We ask that all travel and subsistence, overtime claims etc are accurately completed and handed to payroll by the agreed deadlines
• We ask that you complete and update the training section of your Performance Development Reviews and attend any development events / courses booked for you

Consultation, Complaints, Feedback and Suggestions:

• We are always open to feedback on the personnel, development and payroll services we provide and how we can work together to improve these services
• From time to time we may formally ask for your views, both on individual areas and on the service as a whole
• Any formal complaints should be directed to Kim Stallard, Personnel, Payroll and Development Manager in the first instance.

How to contact us: