Standards

For new customers a site risk assessment  will be carried out within two working days and provided this is satisfactory, bins will be provided within five working days of receipt of payment.

Bins will be emptied at the agreed frequency and returned to the collection point.

Missed bins reported before 2pm will be emptied the same day, those reported after 2pm will be emptied the following day.

Damaged or unserviceable bins, if through no fault of the customer, will be replaced within 24 hours.

Where access to bins is blocked, crews will attempt to collect on one further occasion, to be at least one hour after the first attempt.

For more information please see our Service Charter  (40.00 KB) or contact:

Client Services
Wychavon District Council
Telephone: 01386 565018 (between 9am - 5pm, Monday to Friday)
E-mail: client.services@wychavon.gov.uk