Wychavon Community Contact Centres

2007 Customer Survey Results

Statement	% who completely agreed 2005	% who completely agreed 2006	% who completely agreed 2007
I was satisfied with the length of time I had to wait to be seen	96.3%	97.3%	97.1%
The Customer Service Advisor (CSA) fully understood my enquiry	94.8%	99.4%	98.4%
The CSA made me feel that my enquiry was important to him/her	93.7%	97.8%	98.1%
I feel confident that the information I was given was accurate	93.5%	98.6%	98.3%
The CSA resolved my query	92.6%	97.7%	98.2%
I was treated with courtesy and respect at all times	98.6%	99.5%	99.8%
I would use the Contact Centre again	98.8%	99.1%	99.0%
I was very satisfied with the service provided	89.2%	95.1%	95.8%

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Last modification: 14:26:11, 23rd January, 2008 by
Review date: 22nd April, 2008