We will:

• Smile
• Be helpful, friendly and attentive
• Wear a neat and tidy uniform with a name badge clearly visible
• Address you by your name
• Give you our full and undivided attention
• Not use jargon
• Serve you within 5 minutes or explain why if it is going to take longer
• Answer the telephone within 7 rings
• Only make promises that we can keep
• Respect people’s differences and treat everyone fairly and to the same high standard