Best Value Satisfaction Survey
Your chance to have a say in local services!
As part of the Government’s Best Value improvement programme,
all local authorities across the country were required to
carry out a survey of residents to find out what people think of a
range of services in their local area.
The surveys took place every three years, the first survey took
place in the year 2000, the next in 2003 and the last in 2006.
To ensure results were comparable between local authorities
the Government set the format and the content of the survey,
additional rules were created in 2006 to improve comparability. The
rules stated that all surveys must be completed during a set time
period and all surveys must use a set methodology.
The survey asked questions about services such as household
waste and recycling centres, public transport information, the
local bus service and cultural and recreational
The aim of the survey was to monitor satisfaction with
services and the results also:
- Enable central Government to monitor progress over a period of
- Allow authorities to compare their performance against that of
- Provide residents with information about the performance of
their local authority
The 2006/07 BVPI User Satisfaction Survey
The survey process was administered by the Audit Commission on
behalf of the Department for Communities and Local Government
(DCLG). The 2006/07 BVPI user satisfaction survey took place
between 1st September and 30th November
Each local authority was provided with a random sample of
addresses in their local area, selected from a postcode address
file (PAF). 3,000 selected residents in Worcestershire were sent a
postal survey to complete. All local authorities were set a target
to achieve at least 1,100 completed surveys by the closing date of
the 30th November 2006. In Worcestershire, a total of
1,625 surveys were returned by the closing date representing a
response rate of 54%.
A copy of the survey and our Q&A can be found below:
Alternatively to find out more, visit the Audit
For more information about the survey contact Claire Bloss,
Principal Research Analyst on 01905 822020 or email firstname.lastname@example.org.
This page was last reviewed 14 February 2014 at 11:01.
The page is next due for review 13 August 2015.